How I integrated Intercom into my SaaS's Vue.js app

In a recent post on customer feedback I mentioned being a recent convert to chat widget-driven tools. I thought they sucked, but I was wrong. Since then, I actually switched from Drift to Intercom because Intercom's focus — support & communication — matched my business better than Drift's heavy sales focus. To…

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I manage my SaaS with Trello and Reminders

Ok, not completely true. I also use Stripe, Github, AWS, Heroku, Ghost, AppOptics, Intercom and Mailchimp. And some bookkeeping and tax tools. Don't forget the code editors! But! When I plan my day, I spend most of my time in Trello and Apple's stock Reminders app. I also use Numbers…

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The Art of the Late Start

There is a lot of dogma around shipping a product in startup land. Many founders follow strict patterns they got from a book or some influencer's tweet. "Ship Early" is one of the more stubborn ones, and in many cases it is exactly the right thing to do. The earlier…

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My acquihire adventure with a large tech company

During the spring and summer of 2018 I was negotiating a possible acquihire of Checkly / moi with Datadog. I'm only writing about it right now because Datadog recently launched their Synthetics product — the product I would be involved with as some form of product manager. This post details how this…

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